Refund & Cancellation Policy
Effective Date: July 29, 2026
1. Transparent Operations
At PA Property Patrol, LLC and its authorized partners and territory operators, we pride ourselves on straightforward, plain-English service agreements. All services operate under custom-quoted pricing based on our transparent Field Rate + Travel model. This Refund & Cancellation Policy outlines the exact terms governing subscription cancellations, standalone inspection scheduling, travel fees, and refund eligibility.
2. Plan Cancellation Terms
We build long-term relationships through trust and quality work — not restrictive long-term lock-in contracts:
- Month-to-Month Subscriptions: Ongoing stewardship plans (including the Patrol Plan, Participate Plan, and Partner Plan) are billed on a month-to-month basis.
- 30-Day Cancellation Notice: You may cancel an ongoing monthly plan at any time by providing thirty (30) days' written notice prior to the start of your next billing cycle.
- No Early Termination Fees: There are no cancellation penalties or hidden termination fees when proper 30-day written notice is provided. Services and scheduled monitoring checks will continue through the end of the paid billing period.
3. Refund Policy for Monthly Subscription Plans
Monthly plan fees pay for dedicated local steward availability, continuous readiness, scheduled routine site visits, emergency dispatch capability, and coordination overhead during that calendar month:
- Active Billing Periods: Once a monthly billing period has commenced, subscription fees for that month are non-refundable.
- Unperformed Visits: If PA Property Patrol, LLC or its authorized territory operators fail to perform a contracted routine monitoring visit during a billing cycle due to internal operational fault, a pro-rated credit or refund for that specific visit will be issued.
4. One-Time Services & Property Physical Assessments
For standalone diagnostic assessments, initial Property Physicals, or one-off monitoring visits:
- Notice Received 48+ Hours Prior: If you cancel or reschedule a scheduled assessment at least 48 hours prior to the appointment time, 100% of any prepayment or deposit will be refunded.
- Notice Received Less Than 48 Hours Prior: Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the agreed service fee to cover steward allocation and schedule holding costs.
- Completed Assessments & Reports: Once an on-site property assessment visit has taken place or a written Property Physical report has been delivered, service fees are 100% non-refundable.
5. Travel Fee Policy
Travel fees account for the actual vehicle mileage, time, and transit costs incurred by our Property Stewards traveling from Jersey Shore, PA (17740) or local territory hubs to your property location:
- Non-Refundable Incurred Travel: Travel fees for completed site visits, emergency response dispatches, or trips where the Property Steward has already departed for the property are strictly non-refundable.
- Travel Calculation: Travel is calculated as round-trip mileage from the assigned steward or patroler's starting point to your property and back. The distance is what it is — we do not inflate or discount based on other work in the area.
6. Coordinated Contractor & Third-Party Work
Under our Participate and Partner plans, PA Property Patrol, LLC coordinates, schedules, and verifies independent local third-party contractors (e.g., plumbers, electricians, roofers, lawn care, snow plow operators).
Payments made directly to or passed through to third-party contractors are subject to those individual contractors' refund and warranty policies. PA Property Patrol, LLC does not collect percentage markups on contractor work and cannot issue refunds on behalf of independent third-party trade contractors.
7. Billing Disputes & Good-Faith Resolution
If you believe a billing error has occurred or have questions regarding a charge on your account, please notify PA Property Patrol, LLC in writing within thirty (30) days of the invoice date. We are committed to reviewing all billing inquiries promptly and working toward fair, good-faith resolutions.
Billing & Cancellation Contact
To submit a cancellation request, inquire about billing, or request a service refund review, please contact PA Property Patrol, LLC and its authorized partners and territory operators through our official contact page.